Essential skills and tools for leading.
Successfully leading a team takes a unique and different set of skills than those of an individual contributor. It’s hard to be a good boss! Many leaders and managers have been promoted due to their individual competence, but struggle when it comes to leading and managing people. When managers fail, it is usually because they were unable to achieve important results. That
failure typically stems from two causes:
Unlike other customer-service training courses, Leading Customer Loyalty transforms frontline managers from the inside out, and teaches them how to model, teach, and reinforce three principles (empathy, responsibility, and generosity) and six critical practices needed for earning loyalty.
The 7 Habits for Highly Effective Government Leaders equips department heads, directors, officers, and managers to address these basic issues and improve how they achieve sustainable results through and with others. This solution distinctly focuses on who a manager IS, not just what they DO. Its uniqueness is the lens of the 7 Habits framework—and the way it applies new mindsets, skills, and tools towards becoming a great leader who can consistently deliver results.
FranklinCovey’s The 7 Habits for Highly Effective Government Leaders provides essential skills and tools for leading teams. This is an intensive, application-oriented learning experience that focuses on the fundamentals of great leadership. This work session gives both new and experienced managers the mindsets, skills, and a set of tools that will help them meet today’s
management challenges including: